Software as a Service (SaaS) Agreements Solicitors

What Are SaaS Agreements?

A SaaS agreement is a legally binding contract between the software provider and customer. It governs how the service can be used, sets out key commercial terms (like fees, service levels, and data use), and establishes liability in case things go wrong. These contracts are essential for setting expectations, safeguarding intellectual property, and ensuring compliance with data protection laws.

How We Help

At Slater Heelis, our specialist solicitors work with both SaaS vendors and end users across a range of sectors, including technology, professional services, finance, and healthcare. We take a collaborative, plain-English approach that ensures your contracts are not only legally robust, but commercially effective and easy to use.

We advise on:

• Drafting and reviewing SaaS agreements tailored to your service model
• Negotiating terms with clients, partners, or enterprise customers
• Service level agreements (SLAs), uptime guarantees and support terms
• Data protection and GDPR compliance, including cross-border transfers
• Intellectual property ownership, licensing, and restrictions on use
• Escrow agreements and business continuity provisions
• Limitation of liability, indemnities and dispute resolution clauses
• Reseller, white-label and API access agreements
• Integration with wider commercial contracts or frameworks

Whether you’re launching a new platform, scaling up operations, or reviewing customer-facing terms, we’ll provide strategic legal support that’s aligned with your commercial goals.

Why Are SaaS Agreements Important?

SaaS agreements aren’t just legal set-dressing, they’re vital tools for managing risk, protecting revenue, and maintaining trust. For providers, they ensure your IP is safeguarded, your liability is limited, and your service is properly defined. For customers, they provide clarity on availability, support, data security, and exit terms if things change.

Poorly drafted or vague SaaS contracts can lead to disputes, compliance issues, and reputational damage. Our team ensures that your agreements reflect the reality of your service and stand up to scrutiny both legally and commercially.

Why Choose Slater Heelis?

Our Technology team combines legal expertise with real-world understanding of how SaaS platforms are built, sold, and supported. We regularly act for UK-based and international businesses, from start-ups and scale-ups to established software providers and enterprise clients.

We’re known for our approachable, solution-focused style, we don’t just spot risks, we help you fix and avoid them. You’ll also benefit from in-house collaboration with our Corporate, Employment and Dispute Resolution teams to provide complete support under one roof.

If you need a SaaS agreement drafted or reviewed, or want to ensure your commercial contracts are fit for purpose, we’re here to help. Speak to our experienced Commercial team today and get the clarity and confidence you need to move forward.