Please state the name of the person who you primarily dealt with at our Firm?
How satisfied were you that the legal representative understood your needs and the information that you required?
How satisfied were you that we explained things in a simple, clear manner that you could understand?
Knowledge & Expertise
How satisfied were you with our knowledge and expertise?
How satisfied were you that we kept you informed of the progress of your matter?
Speed of Response
How satisfied were you with the speed of our responses to your queries?
On-going Cost Information
How satisfied were you that you were kept up-to-date with your on-going costs during your transaction?
How satisfied were you with our treatment of you as a client (helpful, polite, courteous)?
Result for Fee
How satisfied are you with the achieved result for the fees that were paid?
Considering everything, how would you rate your overall satisfaction with us?
How likely is it that you would recommend this firm to a friend, family member or colleague (where 0 is very unlikely and 10 is highly likely)?
Suggestions for Improvement
How could we improve the service you received from us?
How did you hear about us? (What prompted you to contact us?)
If you are happy with our service, we would be grateful if you would please leave a testimonial which we may use in our marketing.
If you would prefer to remain anonymous just let us know.
What did we help you with
Could we help you with other business or personal legal services (such as property, disputes, family, wills or commercial)? If so please provide us with your contact details and we will be in touch.