Feedback Home > Feedback About UsThank you for taking the time to answer this questionnaire - please answer all questions as fully as you can. It should take you no more than a couple of minutes.Dealt WithPlease state the name of the person who you primarily dealt with at our Firm?Please enter their First Name and Last Name* First Last Our PerformanceUnderstanding NeedsHow satisfied were you that the legal representative understood your needs and the information that you required?*How satisfied were you that the legal representative understood your needs and the information that you required? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know Clear CommunicationsHow satisfied were you that we explained things in a simple, clear manner that you could understand?*How satisfied were you that we explained things in a simple, clear manner that you could understand? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know Knowledge & ExpertiseHow satisfied were you with our knowledge and expertise?*How satisfied were you with our knowledge and expertise? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know ProgressHow satisfied were you that we kept you informed of the progress of your matter?*How satisfied were you that we kept you informed of the progress of your matter? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know Speed of ResponseHow satisfied were you with the speed of our responses to your queries?*How satisfied were you with the speed of our responses to your queries? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know On-going Cost InformationHow satisfied were you that you were kept up-to-date with your on-going costs during your transaction?How satisfied were you that you were kept up-to-date with your on-going costs during your transaction?* Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know TreatmentHow satisfied were you with our treatment of you as a client (helpful, polite, courteous)?*How satisfied were you with our treatment of you as a client (helpful, polite, courteous)? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know Result for FeeHow satisfied are you with the achieved result for the fees that were paid?*How satisfied are you with the achieved result for the fees that were paid? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know OverallOverall SatisfactionConsidering everything, how would you rate your overall satisfaction with us?*Considering everything, how would you rate your overall satisfaction with us? Very Satisfied Fairly Satisfied Neither Fairly Dissatisfied Very Dissatisfied N/A or Don't Know Recommend UsHow likely is it that you would recommend this firm to a friend, family member or colleague (where 0 is very unlikely and 10 is highly likely)?*How likely is it that you would recommend this firm to a friend, family member or colleague (where 0 is very unlikely and 10 is highly likely)? 1 2 3 4 5 6 7 8 9 10 Suggestions for ImprovementHow could we improve the service you received from us?*How could we improve the service you received from us?MarketingSourceSource*How did you hear about us? (What prompted you to contact us?) Advertising Brochure/Flyer Direct Mail Family/Friend Recommendation Internet (search engine) Media Coverage Our Website Previous Experience Professional Recommendation Seminar Yellow Pages Other And FinallyTestimonialIf you are happy with our service, we would be grateful if you would please leave a testimonial which we may use in our marketing. If you would prefer to remain anonymous just let us know.What did we help you withWhat did we help you with Your commentsYour commentsHelp YouCould we help you with other business or personal legal services (such as property, disputes, family, wills or commercial)? If so please provide us with your contact details and we will be in touch.NameName NumberNumber Service requiredService required