At Slater Heelis, we aim to be client-focused in everything we do and we strive to deliver a quality service to our clients at all times. Our commitment to quality is supported by our accreditations which all combine to ensure that the quality of service and advice delivered by the firm is second to none.

• Lexcel - the Law Society's Practice Management Standard
• Investors in People (IIP)

At the same time, we have a documented quality policy which outlines our commitments and obligations.

Our Commitment
We’re committed to providing a high quality legal service. Our partner team will ensure that the firm will endeavour to continually improve its performance through employee engagement, client feedback and compliance with relevant regulatory requirements.

Our policy includes partners and all permanent and temporary employees.

We have set out our strategy in relation to quality as follows:

• we will encourage our clients to provide us with honest feedback on our performance to enable us to continually improve.

• we will communicate proactively with our clients, providing them with relevant and high quality information about their legal matter and our services.

• we will train, develop and educate all our staff to the highest professional standards.

• we will maintain an office manual detailing all our quality management procedures.

• we will promote an ethos of continuous improvement by engaging all our employees in planning and performance review processes.

• we will review our quality management systems on a continual basis to ensure that they remain current and effective.

• we will seek to achieve and maintain accreditation against the nationally-recognised standards for Investors in People and Lexcel.

The firm’s quality partner is Mike Fox.

The partners are responsible for determining the firm’s strategic direction and for carrying out reviews of quality. They are also responsible for creating the environment and systems for quality management to operate effectively throughout the firm.

Heads of Departments have primary responsibility for managing quality on a day-to-day basis. They are also responsible for promoting quality awareness within their teams and encouraging staff to suggest improvements to the quality system.

All staff have a responsibility for quality management at a level appropriate to their role. Specific responsibilities are included in their job descriptions.